Frequently Asked Questions

How do I book an appointment?

Our office hours are 9am - 4:30pm, Monday - Friday. Due to the nature of our services, we do our best to accommodate appointments with short notice. In these circumstances it is best to call us at 226-779-KIND (5463).

You may book an appointment by calling or texting us at 226-779-KIND (5463), emailing us at blackcreekmobilevet@gmail.com, or requesting an appointment online through our client registration form.  We will then set up an appointment at your home. 

What areas do you serve?

We provide gentle End-of-Life care to families within a 40-km radius of Sebringville, including Stratford, St. Marys, Mitchell, Tavistock and New Hamburg. Please see our service area map.

If you live outside our service area, please contact us to see if arrangements can be made to help you and your beloved pet.

Do you provide house-calls for vaccines or ear infections etc.?

Our service is exclusively focused on End-of-Life care. If you require other preventive care, testing, hospitalization, or surgery please contact your family or local veterinarian.

What types of animals will you see?

We provide compassionate End-of-Life care to small companion animals such as dogs and cats and small mammals* such as rabbits and Guinea pigs. Call us to inquire about other household pets.

*We do not see birds or reptiles

What should I do in the event of an emergency?

If your pet is in need of emergency services, please call and go to your family veterinary clinic or nearest emergency veterinary clinic immediately.

  • London Regional Veterinary Emergency and Referral Hospital: 519-432-3300

  • Emergency Veterinary Clinic of Waterloo Region: 519-650-1617

How much are your services?

Please contact us directly for more information about your circumstances so that we may provide you with a detailed estimate for our services.

When and how do I pay for your services?

Payment is due at the time in-home services are provided. Alternatively, pre-payment can also be arranged. We accept cash, e-transfer, and credit.

My dog’s mobility has declined but we aren’t ready for Euthanasia. What do you recommend?

We’ve seen great success with Dr. Buzby’s Toegrips If your dog can walk on carpet or grass but struggles on hardwood floors or smooth surfaces due to age, arthritis, surgery, or disability, Dr. Buzby’s ToeGrips dog nail grips can help.

Dogs use their toenails for traction. They flex their paws and engage their nails like soccer cleats digging into the ground. But hard nails can’t grip hard floors. Dr Buzby’s ToeGrips work by allowing your dog’s toenails to grip smooth surfaces like hardwood floors. ToeGrips® help dogs rise and walk on smooth floors so they can enjoy life to the fullest.

1. ToeGrips fit on the toenails of each of your dog’s paws.
2. The non-slip nail grips enable instant traction by creating a “grip zone” between the toenails and hard- surface floors and stairs.
3. With better grip, your dog has instant freedom and newfound confidence.